Refund Policy

1. Summary

This policy explains how refunds and cancellations work for Stream Trophy subscriptions. It complements our Terms of Use.

2. Free trial

Paid plans start with a 30-day free trial. You are not charged during the trial and can cancel anytime before it ends without paying anything — in that case there is nothing to refund.

3. 14-day money-back guarantee

If you are charged for a paid plan, you can request a full refund within 14 days of that charge, no questions asked.

• Applies to every customer, worldwide.
• The refund is issued to the original payment method, within the timeframe of your bank/card provider.
• When you request a refund, access to the paid plan ends.

4. Cancellation after 14 days

You can cancel renewal at any time, directly from My account, with one click.

• Cancellation stops future renewals; there is no penalty.
• You keep access to the paid plan until the end of the period already paid for; after that the account reverts to the Free plan.
• As a general rule, periods already started are not refunded on a pro-rata basis, except where applicable law requires it.

5. EU/UK statutory rights

Nothing in this policy limits any statutory rights you may have as a consumer, including the EU/UK right of withdrawal for distance contracts. Where such rights are more favorable than the guarantee above, they prevail.

6. Duplicate or failed charges

If you are charged incorrectly or twice, or a failure prevented you from using the Service, contact us: we will review the case and, once confirmed, refund the amount regardless of the timeframes above.

7. Service discontinuation (PSN dependency)

Stream Trophy depends on Sony’s PlayStation Network (PSN). If a technical change to the PSN breaks data capture, we act as follows:

• Temporary interruption: we pause overlay updates and pause subscription billing until service is restored — you don’t pay for time without service.
• Permanent discontinuation (if a fix is unfeasible): we cancel renewals and refund the pro-rata balance for the unused days of the current cycle to paid users (Standard/Pro).

Example: if you paid for a month and the Service ends on day 10, the remaining ~20 days are refunded. See clause 9 of our Terms of Use.

8. How to request

To request a refund, email suporte@streamtrophy.com with your account email and the charge date. You can also cancel renewal yourself, at any time, from My account.